Terms and Conditions

Your privacy Security are important to us. We want to make your experience on the Internet enjoyable and foster your trust in our website as a whole. This Privacy and Security policy is an integral part of our website and the services offered to you and cannot, in any way, be separated from the user agreement, usage or transaction process. If you do not agree to our privacy policy in whole, you must not use our website.

PRIVACY POLICY
At Discount City Hotels Ltd we are very concerned about protecting the privacy of our customers. This policy covers how Discount City Hotels Ltd treats personal information that Apartotels.com collects and receives, including information related to our clients past use of our services.

SECURITY
Now that internet and online payments are part of our daily lives, making it secure is our prime concern. Discount City Hotels Ltd is taking on a daily basis all the necessary and adequate measures to protect and ensure that our clients personal information and credit card details are at all time secure within our web site and our company.

LINKS
Links are provided for information and convenience only and their inclusion on Apartotels.com does not contain any specific recommendation.

Discount City Hotels Ltd does not accept liability for the content of sites accessible via links. A link to another site does not mean neither that we concur with the site contents in all parts, nor that we approve of it or accept it. Each individual site has its own set of policies about what information is appropriate for public access. You assume sole responsibility for use of third party links and pointers. Discount City Hotels Ltd therefore encourages you to double check each and every web sites policy you visit.

NOTIFICATION OF CHANGES
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.

However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

CONTACT INFORMATION
Any concerns, questions or suggestions that you may have with regards to our Security Privacy policies can be addressed to us.

by e-mail at: apartotels@discountcityhotels.com
or by post to:
Apartotels.com
5th Floor - Cygnet House
12-14 Sydenham Road
CROYDON CR9 2ET
ENGLAND

This privacy statement covers the site www.apartotels.com

Discount City Hotels Ltd provides you, the Site User, with information under the following terms and Conditions, which once the Site is accessed or used should be acknowledged and agreed upon.

USER AGREEMENT
Apartotels.com web site is offered to you, the user, by Discount City Hotels Ltd. Your use of this website and/or your acceptance without modification of the terms, conditions and notices contained herein constitutes your agreement to all such terms, conditions and notices. If you do not agree with these terms and conditions then you are not authorised to use this website.
As a condition of your use of this web site, you warrant to Discount City Hotels Ltd, that you will not use this Web site for any purpose that is unlawful or prohibited by these terms, conditions and notices.

PERSONAL AND NON-COMMERCIAL USE LIMITATION
This web site is for your personal use. All commercial use is forbidden and not authorised. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information obtained from this Web site.

COPYRIGHT
The copyrights of this Site belongs to Discount City Hotels Ltd and its contents, including text, logos and graphics is protected by copyrights law.

This web site is designed to assist our clients in searching for hotel accommodation availability. Except of printing information relevant to your travel arrangements you may not copy, sell, reproduce, publish, distribute or modify any of its contents or otherwise exploit this Site's contents without prior written authorization from us.

All contents of this web site are the Copyright 2006 of Discount City Hotels Ltd, 5th Floor - Cygnet House - 12/14 Sydenham Road - CROYDON CR9 2ET. All rights reserved.

LIABILITY DISCLAIMER
Discount City Hotels Ltd provides the web site Apartotels.com ona as is and as available basis.

• Product
  All prices, special offers, apartments and dates are subject to availability. All prices are given in real time in British Pound. The prices might at any time and without notice increase or decrease. All confirmed bookings will not be affected by any price fluctuation.
  Discount City Hotels Ltd cannot guarantee the length of a price or a special offer. Should our allocation of rooms become sold out or the special offer runs out before the expiry date, Apartotels.com will no longer be able to offer it to its clients.
  Any offer or price which validity has expired and/or availability runs out will become not available, no longer bookable and will be removed from Apartotels.com without prior notice

• Services offered
  Discount City Hotels provides its services via Apartotels.com web site. Should the clients not be entirely satisfied with the services provided or the accommodation purchased, they will need to contact immediately our Customer Services. Our Customer Service Manager will personally handle any complaint arising out of our services / accommodation purchased and an investigation will be carried out according to our complaint handling procedure.
  Discount City Hotels will only investigate complaint arising out of our services / accommodation purchased and NOT of any services or products purchased directly with the hotelier. Discount City Hotels Ltd cannot be held responsible for any reservations, changes, cancellations or requests made directly with the hotel. In such case customer care and satisfaction remain the responsibility of the accommodation establishment.

• Content
  Discount City Hotels Ltd provides in good faith a wide range of information related to the services it offers on Apartotels.com. Whilst Discount City Hotels Ltd endeavours to ensure that the information is correct and makes every effort to update this information regularly and keep it accurate, Discount City Hotels Ltd shall in no event be liable for any damage arising, directly or indirectly, from the use of the information contained on Apartotels.com web site including damages arising from inaccuracies, omissions or errors. Discount City Hotels Ltd does all in its power to ensure the reliability of the information presented and in such circumstances the information contained on this web site, Apartotels.com, may be changed or updated at any time without notice.

• Interruption - Viruses
  Discount City Hotels Ltd makes no representations or warranties regarding the condition or functionality of this Web site, its suitability for use, or that this Web Service will be uninterrupted or error-free.
  By using the Apartotels.com web pages, you assume all risks associated with the use of this site, including any risk to your computer, software or data being damaged by any virus, software, or any other file which might be transmitted or activated via a web page or your access to it.
  It is within the responsibility of every individual user to protect against possible viruses or other potentially harmful influences on their system and data by taking appropriate measures.
  Discount City Hotels Ltd shall not in any event be liable for any direct, indirect, punitive, special, incidental, or consequential damages, including, without limitation, lost revenues, or lost profits, arising out of or in any way connected with the use or misuse of the information or lack of information on this web site.
  

• Legal validity of this liability disclaimer
  This liability disclaimer has to be regarded as part of the internet offer from which this page was referenced. Should parts or individual formulations of this text not be, no longer be, or not completely be in accordance with the current legal situation, the other parts of the documents remain undamaged by this in their content and validity. The invalid clause is then replaced by an appropriate valid clause nearest to the old one, as far as legally possible.
  At any stage if clients are dissatisfied with any portion of the Apartotels.com web site, or with any of its terms of use, their sole and exclusive remedy is to discontinue using the Apartotels.com web site.

LINKS TO 3RD PARTY WEBSITES
Links are provided for information and convenience only and their inclusion on Apartotels.com does not contain any specific recommendation.

Discount City Hotels Ltd does not accept liability for the content of sites accessible via links. A link to another site does not mean neither that we concur with the site's contents in all parts, nor that we approve of it or accept it. Each individual site has its own set of policies about what information is appropriate for public access. You assume sole responsibility for use of third party links and pointers. Discount City Hotels Ltd therefore encourages you to double check each and every web sites policy you visit.

MODIFICATION OF TERMS AND CONDITIONS

Discount City Hotels Ltd reserves the right to change/modify the terms, conditions, and notices under which Apartotels.com web site is offered at any time and without prior notice.

If we decide to change our privacy policy, we will post those changes to the privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use user's personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner.

However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner.

In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

GENERAL

All the information provided by clients is their responsibility and should be correct at the time of submission. Any changes to the details supplied should be forwarded as soon as possible. Discount City Hotels Ltd is allowed to use its contents in ways, which are consistent with the information, needed to confirm the reservation and are bound by our Privacy Policy

Should a client makes several reservations for the same travel dates in same or different hotel and in result only uses one of them or none of them, the client will be liable for all reservations made and no refund will be given. As guests have direct access on our site to their account, they can view at any time the status of each reservation processed. They can at any time, according to cancellation policies, change or cancel any reservation they do not need.
All reservations details and clients names are passed by us to the hotel at the time of making the reservation. As your agent, we recommend that you inform us directly of any amendment or cancellation to your reservation, as we cannot be held responsible for any changes, cancellations or requests made directly with the hotel. Failure to do so will result in invalidation of any responsibility on our behalf as your agent.
We require clients to double check all confirmations. It is the client's responsibility to ensure that all details are correct and the confirmation is consistent with the client requirements.

CANCELLATION AND AMENDMENT POLICY

• The cancellation and amendment deadline for many of the properties presented on Apartotels.com is 3 working days (monday to friday) prior to the arrival date by mid-day (12:00) London time, however some properties have longer cancellation deadlines. Please check the cancellation policy of the property your wish to book before you confirm your booking. The cancellation policy will also be stated on the confirmation of the reservation purchased.

• All cancellations and amendments/alterations should be made in writing by fax or by e-mail. Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by fax or by e-mail.

• Any reservation cancelled prior to the stated deadline will incur only a 25 GBP processing fee. This amount will be deducted from the refund issued the same day of the cancellation and a confirmation of the cancellation will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

• Any reservation amended (amendments include modifying the arrival date and adding or reducing the number of apartments or nights) prior to the stated deadline will incur only a 25 GBP processing fee. This amount will be deducted from any refund issued or added to any extra charge made the same day of the amendment and a confirmation of the amendment will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge. Please note that although the length of stay can be extended, there will be no obligation from the property to allocate the same apartment or to apply the same rate. If the duration of the reserved stay is to be shortened, then the applicable tariff for that shorter duration will come into force.

• Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.

• Any reservation made or arriving within the stated deadline will be non-refundable and non-exchangeable. All reservations made and not used (non-arrival / double bookings) without the reservations being amended or cancelled prior to arrival will also incur a full charge.

• Clients are responsible for contacting Apartotels.com directly for any amendment or cancellation and as advised above any change or cancellation will only be actioned when a request in writing is received. Any amendment or cancellation made directly with the hotel will not be considered valid. Any request to cancel or amend a reservation cannot be considered complete until you receive our confirmation. Until you do your booking will still be considered valid as originally made so please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial written request if made during normal business working hours, or within 1 hour of our opening times if your initial request is made overnight or at weekend.

LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time within the stated deadline or for a -no show-, Apartotels.com will retain up to the full amount again depending on the cancellation policy for the property booked - please check carefully before booking.

Please note that any and all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival any modification to the length of stay will be subject to to the advertised cancellation policy if the ength of stay is being reduced.

If the duration of the reserved stay is to be shortened, the applicable tariff for that shorter duration will come into force and both the new rate and processing fee will be taken into account before any refund is made. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

If the duration of the reserved stay is to be extended(subject to availability of course), there will be no obligation from the property to allocate the same apartment or to apply the same rate.

Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.