• Hyde Park – Royal Park opened to public, with a Serpentine lake, the War Museum and the Wellington Arch and Museum.
• Kensington Palace and Gardens – features the magnificent State Apartments, exhibitions and art galleries.
• Borough of Paddington – Paddington Underground station where you can take the Heathrow Express directly to Heathrow airport.
• Albert Hall, Natural History Museum, Science Museum and Victoria & Albert Museum – less than 10 minutes walk away,
• Chelsea – gourmet dining, one-off boutiques and Peter Jones department store (popular for homeware).
• Knightsbridge – major shopping zone featuring international brands and Harrods.
• Piccadilly Circus – one of London’s most celebrated sights featuring 19th century arcades.
• London School of Economics – about 5.5km away. Take the tube from Gloucester Road or South Kensington Underground stations, to either Holborn, Temple or Charing Cross Underground stations where it is another 5 to 10 minutes walk away.
• London Business School – about 5km away. Take the tube from Gloucester Road or South Kensington Underground stations to Baker Street Underground station where it is another 5 minutes walk away in the opposite direction on Baker Street until Park Road where you then turn left and walk along Park Road for about 2 minutes to the school.
• Imperial College (South Kensington Campus) – about 720m away. From South Kensington Underground station, it is only a 5 minutes walk. Either follow the subway signposted to the museums or walk north up Exhibition Road. The college is next to the Science Museum.

• Tube Station: Nearest tube is Gloucester Road station.
• Train Station: Nearest train is Kensington Olympia Railway station.
• Motorway Junction: Take M4 towards central London.

• Internet access: wireless internet charged in all apartments (1hr £3+VAT, 4hrs £5+VAT, 24hrs £10+VAT, 7days £20+VAT, Monthly £35+VAT).


• Cleaning frequency: daily housekeeping services with weekly towel and linen change (except Sundays and public holidays).


• Laundry facility: the laundry room is located in the basement of the property – Open 24 hours and free of charge to use.


• Air conditioning: available in all apartments.


• Leisure facility: Fitness First (10mins away).


• Parking: not available.


• Extra bed: available in all apartments (£25 per night).


• Welcome pack: yes for 28 nights+stays. On request for all others £25-40.

CANCELLATION AND AMENDMENT POLICY

The cancellation and amendment deadline is for 3 working days (monday to friday) prior to the arrival date by mid-day (12:00) London time. This cancellation policy will also be stated on the confirmation.

• All cancellations and amendments/alterations should be made in writing by fax or by e-mail. Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by fax or by e-mail.

• Any reservation cancelled more than 3 working days prior to the arrival date by mid-day (12:00) London time, will incur only a £25 (GBP) processing fee. This amount will be deducted from the refund issued the same day of the cancellation and a confirmation of the cancellation will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.
  Any reservation amended (amendments include modifying the arrival date and adding or reducing the number of apartments or nights) more than 3 working days prior to the arrival date by mid-day (12:00) London time, will incur only a GBP 25 (GBP) processing fee. This amount will be deducted from any refund issued or added to any extra charge made the same day of the amendment and a confirmation of the amendment will be forwarded to the guests. Please note that all refunds will also incur a 5 percent (of the total amount originally paid) credit card handling fee charge.Please note that although the length of stay can be extended, there will be no obligation from the property to allocate the same apartment or to apply the same rate.If the duration of the reserved stay is to be shortened, then the applicable tariff for that shorter duration will come into force.

• Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.

• Any reservation made or arriving within 3 working days prior to arrival will be non-refundable and non-exchangeable. All reservations made and not used (non-arrival / double bookings) without the reservations being amended or cancelled prior to arrival will also incur a full charge.

• Clients are responsible for contacting Apartotels.com directly for any amendment or cancellation and as advised above any change or cancellation will only be actioned when a request in writing is received. Any amendment or cancellation made directly with the property will not be considered valid. Any request to cancel or amend a reservation cannot be considered complete until you receive our confirmation. Until you do your booking will still be considered valid as originally made so please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial written request if made during normal business working hours, or within 1 hour of our opening times if your initial request is made overnight or at weekend.

LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time after mid-day (12:00) 3 working days (monday to friday) prior to the arrival date or for a 'no show', Apartotels.com will retain an amount as follows:

• for stays of under 7 nights, the value of one night's stay;

• for stays of between 7 nights to 27 nights, the value of three nights' stay; and

• for stays of more than 28 nights, the value of seven nights' stay.

The above amount will be deducted from the refund issued. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival any modification to the length of stay will be subject to a £25 (GBP) processing fee if the length of stay is being reduced.

If the duration of the reserved stay is to be shortened, the applicable tariff for that shorter duration will come into force and both the new rate and processing fee will be taken into account before any refund is made. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

If the duration of the reserved stay is to be extended (subject to availability of course), there will be no obligation from the property to allocate the same apartment or to apply the same rate.