The Spires Serviced Suites - Birmingham

• 24 Hour On-Call Maintenance/Emergency Service
• Grocery Shopping/Delivery Service
• Laundry Service
• Lifts
• Maid Service/Housekeeping
• Safety Deposit Box
• Secure Entry System (Video Entrance Phones)
• Security
• Car parking is available nearby at an additional charge.

• Alarm Clock
• Baby Cots Available
• Bathroom Products
• Broadband
• CD Player
• Cable TV
• Central Heating
• DVD Player
• Dishwasher
• Double Glazing
• Guest Handbook/Directory
• Hairdryer
• High Chairs Available
• Ironing Facilities
• Microwave
• Oven
• Power Shower
• Refrigerator
• Tea/Coffee Making Facilities
• Telephone
• Washer/Dryer
• Welcome Pack

• Direct Line Telephone
• Fax Facilities
• Internet Access
• Photocopying Facilities
• Printer

• Zizzi Italian restaurant situated within the Mailbox tel: 0121 632 1333
• The Oriental Voted in the Top 10 Pan Asian Restaurants in the UK by The Times. tel: 0121 633 9988
• Lazeez Signature A stylish & decadent dining experience, serving flavours from eastern asia with western attitude. tel:0121 643 7979
• Shogun Sushi/Noodle Bar tel: 0121 632 1253
• Bar Estilio offer an authentic flavour of the Mediterranean from Spanish-style Tapas and mouth-watering appetisers to hearty Paella, succulent steaks, fresh fish and pasta dishes. tel: 0121 643 3443

• 1 Hour £2.00
• 2 Hours £3.50
• 3 Hours £4.50
• 4 Hours £6.00
• 6 Hours £8.50
• 8 Hours £11.00
• 12 Hours £13.50
• 24 Hours £17.00

• Cadbury World - Birmingham's very own chocolate paradise, a unique place to indulge all of your senses
• National Sea Life Center - Situated in the city center Birminghams Sea Life center is a must for all the family
• Thinktank - Thinktank, Birmingham’s museum of science - a place where science and history come alive.
• Botanical Gardens - Four glasshouses take visitors from tropical rainforest to arid desert conditions with insectivorous plants, giant ‘cacti’, tree ferns and cycads, orchids, sugar cane, bananas & citrus fruits.
• Dudley Zoo & Castle - From lions and tigers to snakes and spiders Dudley Zoo is a great day out for all the family. Animals aside there are many more attractions to entertain visitors. From food to face painting, transport to talks, gifts to ghosts and lots more.
• Birmingham Museum & Art Gallery - The Birmingham Museum and Art Gallery situated in Chamberlain Square is an appropriate setting for some of the world's finest examples of Pre-Raphaelite art. Opened in 1885, the museum houses prehistoric collections, birds and wildlife section, paintings and drawings, precious stones and jewellery, costumes, pottery and a varied collection of archaelogical material.
• Drayton Manor - Amusement park with over 100 rides and attractions set in 250 acres of parkland.
• Birmingham Ghost & Graveyard Walks - All walks follow a similar format - a guided walk with actors and/or guides giving audiences an insight to the history of Birmingham, in a chatty and humorous style.
• The Barber Institute of Fine Art - The Barber Institute of Fine Arts contains one of the finest small collections of European art in the UK.

• Internet access: wireless access is charged of £15 for 12hrs, or £50 for month with unlimited access.



• Cleaning frequency: daily maid service / housekeeping



• Laundry facility: laundry service available



• Air conditioning: fans available on request.



• Leisure facility: discounted prices with Loca gyms at few minutes walking distance.



• Parking: onsite car park available charged at £15 per day. Street parking also available ( as explained above).



• Extra bed: available on request as long as it does not exceed the room types maximum capacity. Free for children up to 15, charged of £17 per day for an adult

CANCELLATION AND AMENDMENT POLICY

The cancellation and amendment deadline is for 3 working days (monday to friday) prior to the arrival date by mid-day (12:00) London time. This cancellation policy will also be stated on the confirmation.

• All cancellations and amendments/alterations should be made in writing by fax or by e-mail. Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by fax or by e-mail.

• Any reservation cancelled more than 3 working days prior to the arrival date by mid-day (12:00) London time, will incur only a £25 (GBP) processing fee. This amount will be deducted from the refund issued the same day of the cancellation and a confirmation of the cancellation will be forwarded to the guests. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.
  Any reservation amended (amendments include modifying the arrival date and adding or reducing the number of apartments or nights) more than 3 working days prior to the arrival date by mid-day (12:00) London time, will incur only a GBP 25 (GBP) processing fee. This amount will be deducted from any refund issued or added to any extra charge made the same day of the amendment and a confirmation of the amendment will be forwarded to the guests. Please note that all refunds will also incur a 5 percent (of the total amount originally paid) credit card handling fee charge. Please note that although the length of stay can be extended, there will be no obligation from the property to allocate the same apartment or to apply the same rate. If the duration of the reserved stay is to be shortened, then the applicable tariff for that shorter duration will come into force.

• Please note that a change of rate for a shortened or lengthened stay will be applied retrospectively: the new rate will be effective from the original date of arrival.

• Any reservation made or arriving within 3 working days prior to arrival will be non-refundable and non-exchangeable. All reservations made and not used (non-arrival / double bookings) without the reservations being amended or cancelled prior to arrival will also incur a full charge.

• Clients are responsible for contacting Apartotels.com directly for any amendment or cancellation and as advised above any change or cancellation will only be actioned when a request in writing is received. Any amendment or cancellation made directly with the property will not be considered valid. Any request to cancel or amend a reservation cannot be considered complete until you receive our confirmation. Until you do your booking will still be considered valid as originally made so please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial written request if made during normal business working hours, or within 1 hour of our opening times if your initial request is made overnight or at weekend.

LATE CANCELLATION/NO SHOW POLICY
For a cancellation notified at any time after mid-day (12:00) 3 working days (monday to friday) prior to the arrival date or for a 'no show', Apartotels.com will retain an amount as follows:

• for stays of under 7 nights, the value of one night's stay;

• for stays of between 7 nights to 27 nights, the value of three nights' stay; and

• for stays of more than 28 nights, the value of seven nights' stay.

The above amount will be deducted from the refund issued. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

MODIFICATION TO A RESERVATION, OR TO THE DURATION OF STAY, AFTER ARRIVAL
After arrival any modification to the length of stay will be subject to a £25 (GBP) processing fee if the length of stay is being reduced.

If the duration of the reserved stay is to be shortened, the applicable tariff for that shorter duration will come into force and both the new rate and processing fee will be taken into account before any refund is made. Please note that all refunds will also incur a 5% (of the total amount originally paid) credit card handling fee charge.

If the duration of the reserved stay is to be extended (subject to availability of course), there will be no obligation from the property to allocate the same apartment or to apply the same rate.